Mert Cevik

Background

About Mert Cevik

As an Operations Manager at Estarta Solutions, I oversee the daily operations of the customer service department, ensuring the quality and efficiency of the service delivery. I have a bachelor's degree in Labor Economics and Industrial Relations from Dokuz Eylul University and I completed my Erasmus studies at Wyższa Szkoła Handlowa w Radomiu, and I am a Google Project Management Specialist and a Lean Six Sigma Certified professional. I have more than four years of experience in the customer service industry, working as a Team Manager and a Senior Customer Support Advisor at Teleperformance before joining Estarta Solutions. I have developed strong skills in problem-solving, communication, and team motivation, and I am passionate about improving customer satisfaction and loyalty. I am also interested in learning new technologies and methodologies that can enhance the performance and productivity of the customer service teams. My goal is to contribute to the growth and success of Estarta Solutions, a leading provider of technology solutions and services for various sectors and clients.