Mia Kempas

Background

About Mia Kempas

My professional ambitions are related to CUSTOMER SUCCESS -CUSTOMER FIRST Topics like true customer partnerships, sustainable IT, AI and more resilient solutions & services truly spark my interest. I have more than 20 years' experience in various IT B2B Software/Cloud/SaaS business operations, especially in: CUSTOMER SUCCESS & SERVICE MANAGEMENT Service Delivery Management, Performance Monitoring/Reporting with SLA’s and KPI’s, Quality Business Reviews (QBR), Governance and compliance, Stakeholder communication, Continuous service improvement, Upselling/cross-selling, Engagement renewals. I am acting as "the Voice of the Customer”. I am ITIL certified. SALES, PRESALES & ACCOUNT MANAGEMENT I have sales/KAM experience with private and public sector customers in many different industries and company sizes. Consultative selling and sales strategies, Bid management/RFx’s, Tendering process knowledge with public sector know-how e.g. Hilma portal, negotiations with C/V/D-levels, CRM and Sales process development, Reference programs and Presales operations. My personal sales method is from human to human without any circus tricks. PROJECT MANAGEMENT & COORDINATION, PMO DEVELOPMENT I am a trained PM, managing end-to-end IT projects (internal/external) incl. all project tasks from scoping to budgeting, from resourcing to scheduling and reporting etc. I shine in stakeholder communication and have an eye for detail. PROCESS LEADERSHIP & DEVELOPMENT Leading SMO operations incl. service strategy & planning, process development, new process & best practice launches & training. Sales process and partner collaboration development. There is an eager developer living inside me. AUDITING & MENTORING Quality & Audit work related to e.g. ISO-certifications. Mentoring within and outside the organization. I am a quality improvement enthusiast. What keeps me going and motivated: Customer success, customer satisfaction and value creation Effective and innovative service, business and process improvement Clear, sincere and agile communication and leadership Supportive teamwork –encouraging each other’s strengths Self-challenging and continuous learning opportunities Good work-life balance Valuing and improving soft skills and human-centricity My MOTTOS are: Together until it’s done. Diversity is strength. Treat people the way they want to be treated Let’s discuss our cooperation possibilities. Why not also explore mentoring potential?