Mia Marchetti

Background

About Mia Marchetti

Current role of Senior Project Coordinator and Operations Manager with extensive experience in operational management, process optimization, and cross-functional collaboration. I bring a unique blend of strategic thinking and hands-on problem-solving skills that drive efficiency and business results, such as: • Streamlined operational protocols by documenting standard operating procedures for project financial management, resource allocation, and billing, leading to improved efficiency and productivity. • Resolved a six-month supplier invoicing backlog within weeks by developing a lifecycle documentation process, ensuring timely and accurate payments. • Enabled resource management by optimizing the ServiceNow CSM module for resource plans, budgets, and financial setups, accelerating project onboarding. • Enhanced data accuracy for revenue recognition through process audits and quality control mechanisms. • Supported major system migrations by developing documentation, training materials, and managing change effectively. I have a seasoned ability to analyze complex systems, identify inefficiencies, and implement solutions that align with organizational goals. My proficiency in tools like Salesforce, ServiceNow, Smartsheet, and Microsoft Dynamics CRM further equips me to excel in data-driven environments. Beyond technical expertise, I am a collaborative self-starter who thrives in dynamic settings. Whether leading training sessions or coordinating with multidisciplinary teams, I prioritize clear communication and a results-oriented approach. My earlier roles in education and biomedical research have also honed my adaptability and commitment to detail.