Micha Sofia de Jesus

Background

About Micha Sofia de Jesus

Operations and logistics professional with 7+ years of experience across freight brokerage, customer service, AP/AR support, and remote team leadership. I help businesses streamline operations, strengthen customer satisfaction, and boost profitability through proactive problem-solving, cross-functional collaboration, and data-driven decision-making. In my current role at Semicab Inc, I manage offshore operations that span freight negotiations, carrier relationships, accounts payable, and team performance. I’ve led initiatives that improved the invoice-to-cash cycle, increased profit margins by 7%, and secured freight deals with margins up to 13.35%. I thrive on optimizing systems, building high-performing teams, and keeping service standards consistently high. My foundation in customer support was shaped at companies like Uber, Cardinal Health, and JPMorgan Chase, where I developed a strong customer-first mindset. Whether it’s resolving a billing dispute, processing a shipment quote, or guiding an offshore team, I approach each task with urgency, empathy, and a commitment to accuracy. I specialize in: Freight Brokerage & Carrier Sales Shipment Tracking & Load Coordination Accounts Payable/Receivable & Financial Analysis Offshore Operations Management Customer Service & SLA Management Cross-Functional Process Improvement KPI Reporting & Service Metrics CRM & TMS Platforms