Michael A Johnson

Background

About Michael A Johnson

Results driven operations leader with experience overseeing operations, including proprietary credit card operations in addition to administration of government healthcare insurance programs, leading high performing teams in optimizing organizational performance. Adept at resolving complex organizational challenges to drive efficiency, productivity, quality and profitability. Expertise in strategic planning, process improvement and project management. proven record of implementing innovative solutions that deliver measurable results. Areas of expertise include: Call Center, Back Office Processing, Application and Eligibility Processing, Enrollment, Premium and Payment postings, Dispute Resolution, Document Management, Strategic Planning and Execution, Change Management, BPO Operations, Data Analytics, Process Improvement, P&L, Forecasting, Budgeting, Compliance and Client Relations.