Michael Abney

Background

About Michael Abney

Michael Abney is Sr. Manager, Business User Support at CenterPoint Energy, a domestic energy delivery company that includes electric transmission and distribution, natural gas distribution, and competitive natural gas sales and services. Mike is responsible for technology support of business users in CenterPoint Energy’s Gas & Electric Operations and Customer Services groups. He leads a team of business technology analyst in implementing and supporting Service Desk, and Desktop and Mobile Workforce technology across a 6 state area (TX, AR, LA, OK, MS, MN). Support responsibility also includes corporate Contact Center, Dispatch Centers, and approximately 150 Service Centers and remote offices. Technologies supported include PC hardware and software, LAN / WAN infrastructure, mobile data laptops and broadband infrastructure, VOIP Phone Systems, and Video Conferencing. Management background includes Business User Support, Service Desk Management, Asset Life Cycle Management, Employee Coaching, Mentoring, and Performance Management, Business Analysis, Project Management/Planning and Budgeting. Technology Support background includes Desktop Hardware/Software, LAN Server Administration, Mobile Workforce Support, Application Design and Programming (SharePoint, Lotus Notes/Domino), Call Center ACD and IVR implementation and Support, VOIP phone implementation and support. Mike joined Arkla, Inc.(a predecessor company of CenterPoint Energy) in 1993 as a LAN Administrator in Information Technology. Over his 20+ years with the company, Mike has served in roles as Business Technology Analyst, LAN Administrator, IT Team Leader, Business Technology Supervisor, Business Technology Support Manager, and in 2014 was promoted to Sr. Manager, Business User Support. Prior to joining CenterPoint Energy, Mike was employed by Federal Deposit Insurance Company (FDIC), and Unisys Corporation (formerly Burroughs Corporation / Sperry).