Michael Alan Jacob

Background

About Michael Alan Jacob

With over 8 years of extensive experience in customer success, training, and communication, I specialize in delivering exceptional support and fostering positive client relationships. Proficient in training and developing teams, I excel in coaching and delivering presentations, both in classroom and virtual settings. My role involves guiding specialists in addressing inquiries, coaching them through Call, Chat and Email monitoring, following up promptly and ensuring high levels of client and customer satisfaction, while meeting management and operational metrics. My expertise encompasses effective communication, soft skills development, voice and accent, team management and collaboration, while contributing to the success of both clients and internal operations.