Michael Alleva

Background

About Michael Alleva

Highly experienced Service and Project Manager with a record of proven accomplishment in customer service for large enterprise customers in the telecommunications marketplace. Skilled in incident management, technical service and sales. Experienced in fast-paced work environments where obtaining the maximum effort from various work groups is paramount. Consistently exceeds objective targets; consistently high internal feedback, outstanding customer feedback, and well-respected team player with focus on corporate goals. I have managed large maintenance and provisioning projects and have assisted the customers with complex billing and usage issues. I have also been responsible for assessing the customer's existing telecommunication network for diversity and survivability to minimze the impact of service outages. I have spearheaded major projects for several customers that have greatly improved their ability to compete in their marketplaces. In addition to my background in account and service management, I have 23 years of corporate sales and sales management experience specializing in directory advertising and telecommunication solutions.