Michael Alomar

Background

About Michael Alomar

Versatile IT professional with a strong foundation in hardware, networking, and information systems, driven by a commitment to providing efficient, solution-oriented support in fast-paced environments. I bring experience across helpdesk operations, technical documentation, and user support, always with an emphasis on clarity, consistency, and continuous improvement.I specialize in documenting helpdesk tickets and developing standard operating procedures to streamline issue resolution. By taking a methodical approach to troubleshooting, I help reduce recurring problems and improve team response times. I also lead cybersecurity awareness trainings to promote best practices and strengthen organizational security posture across departments.Recognized for proactive problem-solving and strong cross-functional collaboration, I bridge the gap between technical and non-technical teams to ensure seamless communication and resolution. Whether supporting users remotely or onsite, I focus on making technology approachable and reliable.My technical skill set includes configuring role-based endpoints, managing access controls, and providing hands-on support for a range of hardware and software systems. I thrive in dynamic settings where every day brings a new challenge - and a new opportunity to learn.I’m dedicated to continuous development, actively pursuing certifications, formal education, and real-world experience to stay current in an ever-evolving industry.Transferable Skills: Delivered front-line support using G-Suite and internal ticketing systems, which shows the ability to troubleshoot hardware, software, and network issues in real time. Managed Active Directory and Kantech access systems on Windows Server 2012 R2, showcasing the ability to maintain security protocols and user provisioning within enterprise-level environments. Handled internal and external technical queries, reinforcing the capacity to communicate complex solutions clearly and build user confidence across diverse levels of technical understanding. Installed, configured, and maintained PCs, peripherals, and role-based setups via Microsoft Intune, which reflects the capability to support end-user productivity through consistent technical readiness. Created SOPs for end-user troubleshooting and network templates based on the OSI model, highlighting the ability to streamline knowledge sharing and support onboarding for junior technicians. michaelalomar@outlook.com