Michael Armstrong

Background

About Michael Armstrong

Led a team of more than 100 entry level associates. Reduced turnover by creating a high level of employee engagement Developed and maintained a strong and positive employee relations environment within the store Championed the development and maintenance of a culture of speed, convenience and friendliness within the store Recruited, provided orientation, trained and developed to associates Provided customer service training for associates Ensured that employees maintained service levels for both external and internal customers Provided leadership direction and support to associates in the execution of their responsibilities Supported associates in the development of their skills to drive service standards and selling expectations Supported associates to meet/exceed set sales targets Established an environment that fostered on continued growth and development of associates; leading to a level of customer service that exceeded the needs of customers Communicated Human Resource policies to ensure fair and equitable treatment of employees and compliance with legal requirements Ensured all WCB procedures were adhered to Maintained a proactive Health & Safety program Specialties- Strong Business Acumen - Strong sense of organization and operational efficiency - People development/Succession planning - Leadership that fosters and supports team engagement: Team Building - Strong communication skills, oral and written - Strong merchandising skills, in hard goods and grocery - Associate Engagement / Recognition - Team Building and Leadership - Customer First mentality