Michael Armstrong

Background

About Michael Armstrong

Analytical, detail-oriented, and solutions-driven Administrative and Client Relations Specialist with hands-on knowledge of administrative procedures, customer service practices, sales strategies, and multilevel communications. Talented and tech-savvy professional with dynamic communication and organization skills, with strong problems solving, customer care, and project management attributes, and a proven ability to analyze situations and effect operational change leading to improved business performance and customer satisfaction. Seasoned ability to explain complex problems to a range of audiences, as well as negotiate, influence, and persuade. Aptitude to establish long lasting professional relationship with clients, management, and stakeholders to ensure quality and continuity of operations. Core areas of strength: Professional Sales Image Retention & Satisfaction Mentoring and Coaching Customer Satisfaction Database & Brand Management Liaison & Business Communication Customer Service Excellence Cross-Cultural Communication Network/Relations Building Technical Proficiencies Include: MS Office Suite (MS PowerPoint, MS Excel, MS Word), Vista, Solar Eclipse P.O.S System, Centralized Delinquency Management CDM, HOST, Cisco Jabber