Michael Armstrong
Branch Manager at General Parts Group
Based in Overland Park, United States
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Seniority
Manager
Department
Operations
Location
Overland Park
Industry
Facilities Services
Company size
340
Contact information
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m•••••••@generalparts.com
Phone
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Background
About Michael Armstrong
Responsible for the day to day operation of a high volume food equipment repair branch. Instrumental in branch receiving all awards and exceeding all KPIs, to include an 80% First Time Fix Rate, and having 15 of 18 technicians Commercial Food Equipment Service Association (CFESA) Certified. Other responsibilities include parts, warehouse, and dispatching of technicians. Dramatically increased branch revenue and customer satisfaction ratings.
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