Michael Arrigan

Background

About Michael Arrigan

Top-performing and technically advanced professional with 15+ years of experience in IT operations management and transformation with successful history of working at leading companies. Demonstrated history of success in delivering high-demanding technology and business process transition at technical and managerial levels. PMP certified and strategic leader with proven track record of developing and implementing strategies for efficient delivery, benefits realization, stakeholder engagement, and risks management while building professional relationships. Following are some of my key accomplishments: • Achieved operational efficiency of 10% YoY and executed $1M project for delivery of internal IT solution • Minimized teams operating costs by $6M while reducing team of 70 to 0 by automating L1 Service Desk. • Safeguarded stability and performance of business by executing advanced monitoring solutions across Investment Bank of 300+ Tier 1 & 2 systems. • Led and oversaw six PoD delivery teams’ work on automation for operational improvements. • Approved IT/Business Service Levels and cultural change towards automation and self-enablement across entire Investment Bank for 700+ applications