Michael Beaser

Background

About Michael Beaser

I am a digital strategy leader with a track record of modernizing customer experience through technology and innovation. I've revolutionized how users interact with companies, including the launch of an intuitive mobile app, a first-in-class automated claims tool, a new digital distribution channel, and a redesigned customer portal that integrates comprehensive estate planning tools. My team's efforts in delivering a seamless omni-channel transaction experience underscore our dedication to innovation and customer satisfaction. My tenure at both SBLI and Fidelity Investments harnesses product leadership, a strategic lens, and change management to drive digital transformation. My approach consistently aligns with the mission to provide exceptional digital experiences, leveraging skills in digital engagement, customer experience management, and service messaging to set new industry standards.