Michael Boykins
Manager of Technology Services at Wc3 Enterprises, Inc
Based in Ambler, United States
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Seniority
Manager
Department
Information Technology
Location
Ambler
Industry
—
Company size
6
Contact information
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m•••••••@wc3enterprises.com
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Background
About Michael Boykins
With over 25 years of hands-on experience in IT across diverse industries, I bring a deep and practical understanding of Service Desk operations, Desktop Support, and Networking. I thrive in both collaborative team environments and independent roles, consistently making sound technical decisions—even under pressure. One of my strengths is bridging the gap between IT and non-technical staff. I take pride in translating complex technical concepts into clear, actionable insights that empower users and support business goals. I also enjoy training end-users to follow IT standards and procedures, ensuring smoother operations and better compliance. I’m known for being customer service-oriented, adaptable, and always ready to take on new challenges. Whether it’s stepping up to lead, solving a tough technical issue, or mentoring others, I’m committed to contributing to the success of the organization and aligning with its mission. I’m currently seeking a challenging role in the information technology field where I can continue to grow, make an impact, and put my technical expertise to work. TECHNICAL SKILLS Ticketing Systems: SMAX; Unicenter Service Desk; HPSM; Manage Engine; Track-It Networking: Active Director; DNS; IP Address; VPN Virus Protection: CrowdStrike; McAfee; Norton Remote Tools: TeamViewer; Remote Desktop Hardware: Laptop; Desktop; Printers; Routers; Switches; Access Points Software: Windows O/S; Office 365 (Word, Excel, PowerPoint, Visio, Project); Adobe Suite, Intunes, SCCM
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