Michael Brill
Director of Reconstruction at Frontier Services Group
Based in Spring, United States
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Seniority
Director
Department
General Business & Management
Location
Spring
Industry
Consumer Services
Company size
69
Contact information
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m•••••••@frontiergp.com
Phone
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Background
About Michael Brill
I am a seasoned Director of Customer Success with a proven track record of building and leading high-performance teams in the SaaS space. Over the last 20 years, I’ve specialized in developing scalable customer success processes, driving product adoption, and ensuring client retention. At Albiware, I designed and scaled the customer success department from the ground up, achieving an 85% onboarding success rate and maintaining a logo churn rate below 2.5%. My leadership style focuses on empowering teams and driving business results. I work closely with product and engineering teams to improve customer experiences and enhance product offerings based on feedback. Key Areas of Expertise: SaaS Product Adoption Client Retention & Churn Reduction Team Leadership & Development Contract Negotiation & Client Upsell Strategies Cross-Functional Collaboration If you’re looking for a Customer Success leader who can drive change and grow client relationships, I’d love to connect.
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