Michael Broudy

Background

About Michael Broudy

Operations Executive with an extensive career history in delivering genuine world-class hospitality and instilling that value in managers, Throughout my 15 year career I have established results-driven performance framework (KPI’s, Scorecards, etc.) that have continually driven company top and bottom lines. I actively create cultures that promote team development and advance careers. Most importantly I work to give guests and customers stellar service that ensures repeat visits. I am dedicated to enabling teams in delivering value through effective collaboration, facilitation, and direction. I pride myself on my ability to effectively target inefficiencies, update operations, and streamline processes across multiple activity levels. I have been highly successful in providing strategic and analytical execution of organizational-wide initiatives that have enhanced productivity and outpaced profit objectives. Signature Achievements: • Introduced new service plans and delivered training to sales teams in new selling techniques that increased the penetration of service plans sold from 11%-28%. • Developed inventory initiatives that reduced inventory shrinks by.4% percent while maintaining an In-Stock level of 74% compared to the 68%. • Launched an extensive Sales and Customer Service Training program nationwide that increases customer satisfaction scores company-wide by 15%. • Achieved a 64.9% customer service evaluation compared to a 58% companywide average. • Increased regional sales by 12% each year across six restaurant locations. • Employed service-obsessive techniques to develop 60+ new leaders, advancing each from hourly management roles to multi-unit leaders that surpassed expectations. • Garnered the second-highest KPI rating in the MNW Sub-Region for 2021. • Optimized inventory, cutting inventory shortage totals by 25% across the district. • Reengineered advertising, merchandise flow, expense control, customer service, and store merchandising functions that stabilized a faltering location, increasing sales, gross margin, and profitability by 10%.