Michael C. Sullivan
Director, Digital Enablement Telephony at Advisor Group
Based in Omaha, United States
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Seniority
Director
Department
Other
Location
Omaha
Industry
Financial Services
Company size
598
Contact information
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m•••••••@advisorgroup.com
Phone
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Background
About Michael C. Sullivan
Sullivan is an IT professional with strong background in client engagement within the hosted IVR space. His position of 6+ years at West Interactive Corp in Omaha, NE featured tremendous success in Fortune 500 client engagement; managing the development, maintenance and enhancement of 12 hosted IVR’s for a major wireless carrier. IVR design/consultation, User Acceptance Testing, technical project management, SDLC and client communication were daily responsibilities. He was directly responsible for the corporate relationship with this carrier. In 2017 he completed a project at First Data Voice Solutions as a Client Services IVR Analyst. Placed at First Data Corp. as a Senior Associate by Cognizant Technology Solutions, his duties included IVR project initiation, web table database updates, financial institution credit card sys/prin management, call detail analysis, IVR Visio call flow analysis, client communication & training new associates. Sullivan holds a BA and MS from the University of Nebraska at Omaha where he recently finished a 17 year career as an adjunct professor.
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