Michael Chenli
Onsite Delivery Case Management Lead at Tp
Based in Jakarta, Indonesia
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Seniority
Other
Department
Other
Location
Jakarta
Industry
Outsourcing and Offshoring Consulting
Company size
213K
Contact information
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m•••••••@teleperformance.com
Phone
5 credits+62 ••• •••• ••••
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Background
About Michael Chenli
About Me: As a Client Operations Lead with a proven track record of driving operational excellence and customer satisfaction, I leverage my expertise to deliver high-impact results. With a strong foundation in process improvement, team management, and stakeholder engagement, I excel in fast-paced environments. Key Expertise: • Contact Center Operations: Expertise in managing contact center operations, ensuring seamless customer experiences, and driving efficiency. • Service Management: Skilled in service management best practices, including ITIL v4 ITSM, to ensure alignment with business objectives. • Training & Quality: Proven ability to develop and implement training programs, ensuring quality service delivery and continuous improvement. • Customer Relationship Management (CRM): Experienced in leveraging CRM systems to enhance customer engagement, retention, and overall satisfaction. Professional Strengths: As a results-driven operations leader, I am passionate about delivering exceptional customer experiences. My strengths include: • Process improvement and optimization • Team management and development • Stakeholder engagement and communication • Strategic planning and execution • Continuous improvement and innovation
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