Michael Collins

Background

About Michael Collins

I am a seasoned account manager and insurance professional with 20+ years of customer service and data analysis experience in the insurance sector. Recognized for demonstrating a natural aptitude for ensuring client satisfaction, as well as for increasing company revenue and managing relationships, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include strategic planning, risk management, presentations, process optimization, training & development, customer service, team building, and leadership. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen and resource management to support efficiency and maximum returns. Currently, I am the Sr. Claims Specialist – Multi Line with AXIS Insurance. Under my leadership, I investigate the status of claims spanning property, casualty, and a variety of other claim types. I perform both claim-related and account-related tasks and exercise sound judgment and decision-making to properly analyze claims exposure. In addition, I liaise with leadership, internal and external partners, and clients to ensure the company’s claims processing structure is driving the business forward with minimal expenditures. Colleagues describe me as a progressive, driven, down-to-earth, analytical and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.