Michael Crowley

Background

About Michael Crowley

KNOWLEDGE BASE: INSURANCE HIGHER EDUCATION HEALTHCARE AUTOMOTIVE CORE COMPETENCIES: Sales Management Risk Management Compliance Claims Management Teaching PROFESSIONAL PROFILE: I am a multi-disciplinary leader-manager with experience in client-facing roles calling for a unique combination of strategic agility & tactical execution in autonomous positions. I have always been an analytical critical thinker with broad business acumen valuable in bottom-line-oriented enterprises. Colleagues would describe me as resilient & self-determined. I consider myself an agile learner & quick study. Others might say I am the consummate “ops guy” confident & comfortable whether working in highly prescriptive roles in insurance, compliance & risk management or low-margin lines of business like automotive. I am a "distinctive chameleon" equally at ease in corporate positions, local business management or higher education. LET'S CONNECT: Reach me here or MCrowley4626@gmail.com. COMPETENCIES: TEAM LEADERSHIP | SALES & BUSINESS OPERATIONS | SALES ENABLEMENT CLIENT ENGAGEMENT | CUSTOMER SUCCESS | PROCESS & SYSTEMS | TOOLS & TECHNOLOGY Sales management. Skilled at driving revenue through sales as a defacto sales manager responsible for revenue capture and P&L at the unit level. Relationship management. Experience working with diverse constituencies crossing healthcare, insurance, automotive and their respective supply chains & related stakeholders. Budgeting. Extensive practical experience 8 years running developing multi-million-dollar budgets (line item and capital) on behalf of a municipality—skills that readily translate in for-profit enterprises. Staff training. Experienced identifying & developing talent in multiple capacities, incl. new insurance adjusters, fraud investigators, insurance managers & automotive salespeople. Tech friendly. Confident and comfortable learning & applying technology, incl. CRM tools & proprietary software. Risk management. Astute to the fine points of insurance, incl. claims management, adjusting, fraud detection & risk management. Fraud investigation. Hands-on experience leading fraud investigations in healthcare (Medicare & Medicaid), insurance (property & casualty) & automotive theft. Settlements negotiation. Innumerable experiences negotiating complex insurance settlements on behalf of the carrier & representing the company in litigation.