Michael Damron
Service Account Manager Customer Service Operations IT Service Management at Pure Storage
Based in Phoenix, United States
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Seniority
Manager
Department
Operations
Location
Phoenix
Industry
IT Services and IT Consulting
Company size
7.2K
Contact information
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m•••••••@purestorage.com
Phone
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Background
About Michael Damron
As a customer-centric and performance-driven technical project manager I have developed a track record of success leading strategic initiatives and teams of technical implementers focused on process improvements, increased competitive advantages, and noteworthy business impact. I am known as a cross-functional team leader and collaborator capable of managing concurrent projects by leveraging a combination of hands-on technology expertise, a customer-focused design mentality, and a natural talent for developing and leading productive teams. HIGHLIGHTED PROJECTS: Upgraded multiple NetApp storage systems to specific customer standards, including ONTAP and firmware versions. Capable of resolving a broad range of customer issues, many non-disruptively, ranging from host access issues, improper cabling, and lack of storage space, and more. Highly proficient in storage solutions, such as fiber channel storage area network (SAN), network-attached storage (NAS), and tape and virtual tape. As well as repair and maintenance of ancillary equipment used to support network, SAN, optical, wide area network (WAN), COM, and laser print. Revamped engineering department and drawings/schematics processes, including implementing changes to CAD system. SELECTED SPECIALTIES: INFORMATION TECHNOLOGY: TCP/IP Communication Network Printers Server Message Block (SMB) Simple Network Management Protocol (SNMP) SPECIFIC & GENERAL TEST EQUIPMENT: HP 8510C & HP 8720B Network Analyzers Wiltron Scaler Analyzer Multi-Meters OPERATING SYSTEMS: DataOntap 7.x & 8.x Windows 2003 & XP) RedHat Mac OS X Switches (Brocade DCX; Silkworm 300e & 6510; Cisco 2960 & 2950) LET’S CONNECT: Please contact me through LinkedIn or at Mikedamron@yahoo.com
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