Michael de Luca

Background

About Michael de Luca

Overview: I am an articulate, engaging, and extremely dedicated network analyst with a proven ability to leverage a diverse array of technical skills and knowledge to add significant value to a diverse portfolio of enterprise accounts. Recognized as a loyal, collaborative, and highly reliable professional, I have a talent for cultivating strong working relationships with peers, customers, and management. I also have an ability to thrive in dynamic, customer-focused service environments by performing effectively under tight deadlines with multiple priorities to ensure customer Career Snapshot: In my most recent position with Shaw Communications Inc. as a network analyst in their Network Operations Center in Calgary, AB, I supported Enterprise voice and data customers by delivering business-driven secure corporate network connectivity through planning, implementation and support. My ability to coordinate the implementation of highly reliable and cost-effective connectivity to meet business needs while providing best-in-class operational support to ensure problems were prevented and resolved effectively was central to my success in this Selected Highlights: Demonstrated ability to excel in positions of progressive responsibility – dedicated to professional development Proven ability to deliver best-in-class enterprise network support to a portfolio of enterprise clients Expert in working collaboratively in teams of up to 20 people to ensure attainment of corporate/client goals Areas of Expertise: Network Operations Support Technical Troubleshooting Cross-Functional Collaboration Network Management Systems Delivering Exceptional Customer Service Network Design Triaging Technical Issues CISCO Switches, Routers & Firewalls Security Architecture TCP/IP Data Networks Supporting Infrastructure Improvements Converged Voice/Data Reporting for Management Multi-Disciplinary Team Collaboration SLA Adherence