Michael Demers

Background

About Michael Demers

With 15+ years of experience in customer success as a professional, technical resource, and trainer, I'm dedicated to having patience, listening, understanding, and providing answers and explanations. Whether the issue is simple or complex, I enjoy analyzing the problem, troubleshooting, finding the resolution, and communicating the solution to clients and stakeholders. I strive to go even further and implement processes or documentation to prevent the issue in the future. I've been recognized for high customer satisfaction ratings and addressing escalated issues. I'm the person who can listen to clients communicate their goals and understand how the company and I can help to achieve them. While I enjoy solving problems, I also enjoy constructing processes, documentation, and curricula that enable others to succeed. I can bring stakeholders across departments and vendors together to resolve issues and track problem resolution. Customer Relationship Building Training Curriculum Development Integration Implementation Website Management and Branding SOAPand REST API Integrations CRM and HCM Process Management SaaS Solutions Consulting Customer Success Single Sign-On / SSO Enterprise Account Management Leadership Product Management Account Management Project Management Organization and Time Management Microsoft Office (Word, Excel, Powerpoint, Access, and Outlook) Business Development Vizio Windows Operating Systems Mac OSX Linux