Michael Dicicco

Background

About Michael Dicicco

Improves systems by studying current practices; designing modifications. • Recommends controls by identifying problems; writing improved procedures. • Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget. • Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. • Maintains system protocols by writing and updating procedures. • Provides references for users by writing and maintaining user documentation; providing help desk support; training users. • Maintains user confidence and protects operations by keeping information confidential. • Prepares technical reports by collecting, analyzing, and summarizing information and trends. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. • Contributes to team effort by accomplishing related results as needed. • Superior interpersonal and organizational ability with excellent verbal and written communication skills • Highly computer literate and knowledgeable in new communication technologies • Ability to work in a fast-paced environment and meet tight deadlines • Strong leadership and team building skills • Extremely motivated and detail-oriented • Advanced knowledge in PC Troubleshooting and Networking • Solid grasp on the Retail industry on a technical level