Michael Fiorenzo

Background

About Michael Fiorenzo

Innovative, resourceful, and award-winning technology professional and self-directed leader, with demonstrated success in operations management. Proficiency in operations infrastructure, planning, and strategy, operational improvement, logistics, project management, IT management, migrations, network infrastructure, healthcare, solutions development, data analytics, risk assessment/mitigation, and best practices. Solutions-focused, and results-driven, with excellent communication skills, cross-functional team leadership and collaboration, and a strong work ethic. Implements initiatives that optimize process flow, streamline operational performance, resolve challenges, and drive improvement to achieve key deliverables.Core Competencies:Operations Management | Operational Strategy/Planning | Operational Efficiency | Strategic Planning | Data Analysis | Requirements Gathering | Policies and Procedures | SOPs | Workflows | Budgets | Forecasts | Cost Containment | KPIs | Team Leadership | Negotiations | Continuous Improvement | Logistics | Strategic Alliances | Risk Analysis/Mitigation | Sales | Marketing | Training | CRM | Technical Documentation | Vendor Relations | IT Management | Deployment | Project Management | Account Management | Healthcare | Solutions Development | Compliance | Best Practices | Cloud Computing | Network Infrastructure | Storage Hardware | Active Directory | VMware | System MigrationsTechnical Skills:MS Office | Microsoft Windows Client & Server | Microsoft Teams | SCCM 2016 | Citrix Workspace | Bluecat | EPIC | Azure | Barracuda | Meraki System Manager | Trellis DCM | RDP Remote Tools | Skype for Business | Cisco AMP | SharePoint | SolarWinds Monitoring | Virtual Patient | Service Now | Meraki Insight | Sentry & Power IQ DCIM | Meraki DashboardKey Accomplishments: Led EPIC Community Connect projects consisting of the timely installation and configuration of networks, hardware, and software, meeting requirements and eventually “go-lives” for groups of doctor practices Improved support and project operations through improved technical documentation, including user manuals, SOPs, quality checklists, and procedure workflows Cut outages by more than 20% and improved support of Scripps servers, networks, and interfaces by spearheading an innovative training program that maximized staff knowledge Commended for expert leadership of a major interface migration project involving collaboration with vendors and application analysts, acquisition of documentation, and building a strong support operation