Michael Foley

Background

About Michael Foley

As a trailblazing Senior Process Analyst, I evaluate outdated training materials, update technical documentation, and empower teams and clients with user-friendly help guides. I remove communication impediments between engineering teams and other writers by translating and streamlining complex processes. I take the initiative to bridge knowledge gaps and learn new information, cross-training with cross-functional teams to help with backlogs and shifting priorities. I am eager to learn and develop my career and am deeply committed to leading in my role. My notable accomplishments include: Collaborate with cross-functional teams including project management and software development in Agile/Scrum environments. Research, write, and update playbook guides, help guides, and product release notes for the entire CIO department at IBM. Assisted with product testing to test updates for quality prior to client deployment.