Michael Frangella

Background

About Michael Frangella

Unity, Innovation, Results. I strive to unite the members of my teams to work cohesively towards operationalgoals. I listen to each member’s unique perspective, to collectively create innovative solutions to complex problems; which then produce superior results, while exceeding Client expectations. I work well independently and can also collaborate in a team with integrity, respect and patience. I am always seeking to learn new skill sets and expand my capabilities; and currently I am developing my career in the Federal Government.Starting with the Employment and Social Development Canada department, passport division; I became a reliable officer, specializing in complex applications, such as custody and security files. I was thenrecommended for deployment to the Benefit and Delivery Services Branch for Employment InsuranceOperations; when passport volumes decreased. Here I specialized in calculation, adjudication, and complex claim and Client analysis, with a focus on Service Excellence and production. After one year of performing within the role, and continuously exceeding the production requirements each week, I accepted an acting assignment as a Service Canada Benefits Officer; which became my new substantive position, in the following year. In April of 2021, I then accepted an acting contract as a Team Leader, which also became my new substantive position a year later. When Passport Operations was in crisis, I went back for 4 months, as a Business Expertise Advisor, to help train new staff to address the surge in volumes. Upon returning to Employment Insurance, I was then offered and accepted to help develop and support the new Canadian Dental Care Program, for Ontario Region.I am always looking to continue my career growth within the Federal Government and to ensure ServiceExcellence is observed in all that we do.