Michael Friend
Facility Manager at Nebraska Furniture Mart
Based in Grapevine, United States
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Seniority
Manager
Department
Construction
Location
Grapevine
Industry
Retail
Company size
3K
Contact information
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m•••••••@nfm.com
Phone
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Background
About Michael Friend
Senior Facility Manager (CFM) experienced at both strategic and operational levels, with a strong track record in leading, developing, driving and managing business. Effective in change management and turn-around. Extensive experience within operations: Customer Service, business development and growth sectors; including sales and cross-functional business improvement and development. Excels at driving client focused business relationships, strategic customer development, retention and acquisition. Development of client solutions and alignment for success. Experience and success in establishing and directing employee training and development programs including ongoing education efforts for operations and sales personnel. Oversee all outside services; generating an increase of profitability and revenue from offered services. Optimizing and establishing customer satisfaction and retention for business segments.
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