Michael George

Background

About Michael George

Seasoned insurance professional in the fields of disability claims, data analytics and process development & improvement.* Over eight years’ experience supervising various disability claim teams including examiners, clinicians and vocational specialists as well as overseeing the claim referral process for consulting physicians.* Advanced claim management skills working with products of varied complexity including short-term & long-term disability, Social Security disability, Life Waiver and high-reserve claims.* Expert resource in areas of insurance commission complaints, rescission investigations, pre-disability earnings calculations & overpayment recovery.* Lean Six Sigma Green Belt with a proven record managing process improvement efforts from conception to completion. Demonstrated ability to establish & maintain productive partnerships with individuals from diverse functional areas.* Skilled business analyst with expertise in data collection, analysis & reporting. Effective communicator presenting analytical findings in both written & verbal formats to customers & senior management. Certified as a Toastmasters International Competent Communicator.* Extensive customer service skills assisting individuals unfamiliar or frustrated with the insurance process.