Michael Giannetti
Shift Manager at Cops Monitoring
Based in Lewisville, United States
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Seniority
Manager
Department
Operations
Location
Lewisville
Industry
Security and Investigations
Company size
367
Contact information
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m•••••••@copsmonitoring.com
Phone
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Background
About Michael Giannetti
With a passion for delivering exceptional customer service and optimizing operational efficiency, I bring a diverse background in retail, alarm monitoring, and leadership roles. As a Shift Manager at COPS Monitoring, I oversee a dedicated team of 20+ professionals, ensuring the quality and efficiency of calls and alarm handling. Through strategic allocation of dispatchers and continuous performance assessments, I drive improvements in response times and customer satisfaction. My problem-solving skills have been recognized with an award for addressing technical issues across multiple sites, showcasing my ability to navigate challenging situations and emergencies effectively.
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