Michael Gilbert

Background

About Michael Gilbert

I am a seasoned professional with 20+ years of exceptional business operations and service management experience. Recognized for demonstrating a natural aptitude for strategic planning, as well as for business development and team building. I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded service and performance goals, and I am adept at achieving maximum revenue impacts with minimal resource expenditure. Professional focal points include quality control, financial planning, regulatory compliance, standards of excellence, staff recruitment, service sales, customer service index, or CSI scores, as well as best practices. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and prioritization skills, as well as problem solving, critical thinking, project management, and resource management to support efficiency and maximum returns. Most recently, I was the Service Director with Planet Mitsubishi-Hickory. Under my leadership, I provided tactical leadership to a dedicated and productive team while consistently exceeding annual revenue goals for parts and service and increasing customer satisfaction and loyalty. I directed and oversaw the daily operation of the Parts and Service Departments, implementing service and parts procedures aimed at eliminating company and corporate audits. In addition, I liaised with senior leadership, stakeholders, and cross-functional teams to ensure the company’s service support structure drove the business forward with minimal expenditures. Colleagues describe me as a progressive, driven, down-to-earth, operations and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.