Michael Golden

Background

About Michael Golden

Results-driven Senior Project Manager with a proven track record in sales, delivery, and service operations, optimizing multi-location workflows to drive efficiency, cost savings, and customer satisfaction- Operations & Process Optimization – Led territory-wide initiatives, standardizing workflows across 10+ locations, reducing operational delays by 15%, and improving workforce allocation- Strategic Planning & Execution – Spearheaded headcount optimization, reducing HC by 10% while increasing sales 11% YoY- Customer Experience & Performance Metrics – Increased CSAT by 10%, implemented scalable processes, and improved service center ranking from 100th to 26th in two months- Cross-Functional Leadership – Partnered with finance, logistics, analytics, and operations teams to enhance strategic execution and streamline workflows- Data-Driven Decision Making – Developed dashboards and tracking tools to monitor KPIs, drive accountability, and improve forecasting. In addition to my corporate experience, I am currently an Assistant High School Soccer Coach, where I apply my leadership and strategic planning skills in a different environment. I focus on developing athletes, fostering teamwork, and implementing performance analysis tools to enhance training and game strategy. Coaching allows me to blend my passion for mentorship with data-driven decision-making, ensuring both individual and team growth. Passionate about scaling operations, leveraging analytics to optimize performance, and leading cross-functional teams to drive business success.