Michael Gonzalez

Background

About Michael Gonzalez

Dynamic IT professional with track record of successes in leadership, customer relationship management, project management, development and implementation of IT projects. •20 years of Information Technology (IT) customer relationship management experience. •Day-to-day operational management of LAN/WAN, Network Troubleshooting, Packet Analysis, Network Security, Wireless Network, Citrix Metaframe, VMware Virtualization, VLAN, VPN, LAN/WAN design, Mitel System Administration, Database manager, Windows VBS Scripting, Windows Powershell, Enterprise-Wide rollouts, Upgrades and Wide scale IT moves, desktop, e-mail, & security technologies. •Design and implement policies and corporate standards for delivery of IT Infrastructure hardware and services – resulting in improved business support and service offerings. •IT staff management and team leader for group of seven technicians delivering second tier support to professional services consultants. •Decisive, action oriented, results driven IT Infrastructure Project Management on large internal and client facing projects •Record of averting IT crises and leading project teams to success on time and within budget completions. Specialties: Network Troubleshooting, Packet Analysis, Network Security, Wireless network, Citrix Metaframe XP, VMware Virtualization, VLAN, VPN, LAN/WAN design, Windows VBS Scripting, Powershell, Enterprise-Wide rollouts, Upgrades and Wide scale IT moves.