Michael Grau

Background

About Michael Grau

Creating great customer experiences to lift customers, products and companies to higher levels of profitability. Including:+ End-to-end design & development strategy, leadership and execution + Excellence in visual management tools to coordinate agile product teams + Demonstrated excellence in packaging disparate information into effective communication for customers, stakeholders and enterprise staff + Persuasive communication skills for customers and internal stakeholders drawing on the business benefits of the voice of the customer (applied research and discovery)+ Customer journey mapping to build the right tools for customers + Prioritisation techniques to create workplans delivering the most certainty + Preparation and presentation of sound business options for stakeholders and key decision-makers + Coaching, leading and influencing cross-functional teams to delivering to a shared goal + Highly developed visual design skills with an emphasis on digital design for retail customers and enterprise staff + Creation of design libraries, visual guides, voice and tone, job stories and other tools and processes for teams working to create products and services for customers + Applied customer research and prototyping (high and low fidelity) to build the right thing + Deep understanding and execution of agile frameworks and options through agile coaching and delivery in fast-paced environments