Michael Haynes

Background

About Michael Haynes

I retired from Haworth effective 1/31/2014 39 Years in Technology with heavy emphasis on developing services and solutions that meet business requirements. ITIL Certified Various assignments o Global Support Service Manager - Haworth Inc. o Independent Business Consultant – IT Best Practice - Management o VP Enterprise Data Center – NCB o VP Integration – Fifth Third o VP Production Services – Old Kent o AVP Operations Manager – Old Kent o Product Manager/online programming – FDR o Financial Systems Manager – Joy Mfg o Business analyst/ project manager – Whirlpool Corp o Technical Support – Whirlpool Corp o Systems analyst – Whirlpool Corp o Programmer – Whirlpool Corp. Previous successes: o Application Development Distributed Systems MRPII & ERP Financial budget/forecast/expense ZIP + 4 Cable Billing Document Management o Technical Support and Service Storage Management OS(MVS, Windows, Unix, MAC, linux, Network Help Desk Created two and upgrade another Tools -HEAT – Remedy – NetMan Process change Merger and Acquisition On site evaluation Manage consolidation Current Initiatives: ITIL Program Service Level Management - Dashboards CMDB Change Management Service Catalog Problem Management Mobile Technology Strategy Development Windows7 Client and Server deployment Storage Management Strategy Customer Service Culture Europe and APAC Support model AV Support Genius Bar MAC support • What is Michael all about Integrity Commitment Accountability Results Fun Specialties: ITIL best practices and IT strategy development