Michael Heanue

Background

About Michael Heanue

As a founder of M Worldwide in 2001 I have supported a wide range of organisations in multiple sectors to grow their business by helping them transform their customer experience through effective design. I love working with people who have purpose, passion and want to make an impact. Projects cover retail store design, financial branch formats, café and QSR design, showrooms, innovation & experience centres, placemaking and more recently reimagining workplace shared spaces. I am passionate about people—whether customers, guests, shoppers, visitors, or colleagues, they are at the heart of a business. My expertise lies in mapping and analysing customer journeys to help organisations communicate their brand story and connect effectively with their audience. Additionally, I specialise in aligning ideal customer experiences with business strategies, objectives, and long-term goals, ensuring a measurable ROI on each project. I believe that well-designed experiences drive both economic value and commercial success, blending seamlessly with business operations to create unique, differentiated customer interactions. From strategy through to delivery, I follow a project process model that only completes at the moment we open the doors. This approach is crucial for stakeholders who want to see their transformation strategy fully realised. Awards M Worldwide has received multiple awards in recent years, demonstrating our impact on design effectiveness. In 2024, we won two Transform Awards, and in 2023, we received three DBA Design Effectiveness Awards, validating our success in helping clients transform and grow. Global Reach We chose the name M Worldwide to reflect our global aspirations. I’ve been fortunate to work on international projects, bringing world-class creativity, innovation, and inclusivity from London to clients across the globe. This experience allows us to cross-pollinate ideas and share best practices, benefiting our clients with insights from around the world.