Michael Hearn

Background

About Michael Hearn

My experience is in managing a small team, collaborating with various suppliers and distributors over the many years in a customer service, sales, and a marketing related career. I am very competent with the Microsoft packages and negotiating contracts with various vendors, this was achieved by slashing costs by 20% overall, and putting rebates into place based on expenditure. I enjoy working in a team, but also working on my own, using initiative when required. I am competent, professional and enjoy learning. The role I am specifically looking for is something with a lot of variety whether on my own or within a structured team who are friendly and support one another. My years in customer service and sales has given me the opportunity to gain experience and make decisions based on what is a fair outcome for the company and the customer really are. I assisted in my role as commercial/sales manager in the company growth from a turnover of two million to reaching five million until Covid-19 struck. I have learnt that you should always try to achieve an outcome that keeps the customer happy and for them to continue doing business with the company you are representing, making sure all parties are happy with what has been discussed and put in place. Part of my role was supplying data using the Microsoft Excel package for customers to upload our product range onto their website. Not only did I do this by sending over our own template, but I also worked with several bespoke templates supplied by distributors. Using the telephone or face to face are essential tools in building relationships with customers which I feel is one of my greatest assets. I enjoy the interaction and feel that I am a good listener. I have learnt this is an extremely proficient attribute to have when you are in discussions and meeting with customers. What any employer will always get from me is I will always do my best whatever the role. I show integrity, honesty, reliance, enthusiasm, competency, and loyalty. I am an extremely good listener and I possess great people skills as well as having a great eye for detail.