Michael Hendricks

Background

About Michael Hendricks

I am an experienced Business Analyst with a strong background in financial and payment services, specializing in bridging the gap between business needs and technology solutions. My expertise lies in requirements gathering, technical analysis, and navigating regulatory landscapes to deliver optimized, compliant solutions. Currently, I work closely with stakeholders to analyze data, document requirements, and ensure alignment between business objectives and technology implementation. Previously, as a Test Analyst, I played a key role in integrating eCommerce, POS, and Peer-to-Peer customers into testing environments, while driving quality assurance processes. I hold a Bachelor of Commerce in IT Management (Cum Laude) and a Postgraduate Diploma in IT Management (Distinction) from MANCOSA. My certifications include ISTQB CTFL and CPBA, which further demonstrate my commitment to excellence and continuous learning. Passionate about problem-solving and collaboration, I am always looking to create meaningful impact through technology and data-driven insights.