Michael Hernandez
Customer Experience Manager at Ion
Based in San Diego, United States
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Seniority
Manager
Department
Customer/Client Service
Location
San Diego
Industry
Technology; Information and Media
Company size
8
Contact information
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m•••••••@ionlearning.com
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Background
About Michael Hernandez
At ion Learning, our team's focus on enhancing client satisfaction led to the successful expansion of the Customer Experience department. This initiative, under my leadership, resulted in significant operational efficiency improvements. My role as a strategic advisor has fostered strong partnerships with senior-level clients, driving growth and collaboration across the board. Previously, as a Project Manager at PRZM, I managed multiple high-budget projects, integrating agile methodologies which increased project completion rates by 28%. My ability to proactively identify and mitigate project risks ensured our team's success. I bring a passion for diversity, equity, and inclusion to every aspect of my work, ensuring that inclusivity is woven into the fabric of our operations.
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