Michael Hodges

Background

About Michael Hodges

I'm a strategy and platform leader focused on driving transformation, simplifying complexity, and delivering scalable, client-centered experiences. I've led cross-functional initiatives to modernize service and support experiences, including the rollout of new intake and engagement models across a national branch network. My work sits at the intersection of business strategy, operational execution, and stakeholder alignment - partnering closely with Product, Tech, Ops, and Risk to bring new digital solutions to life. My experience spans enterprise transformation, team enablement, and process optimization. I've supported and led cross functional teams, including business analysts and product managers, and take pride in fostering collaboration, alignment, and growth of individual team members. I've built launch readiness plans, driven cross-org alignment, and supported large-scale behavior change initiatives across both in-person and digital channels. I'm energized by opportunities that bring together strategy, leadership, and execution - especially those that require cross-functional alignment, operational rigor, and a strong focus on client experience.