Michael Hong

Background

About Michael Hong

As a Sales Support Specialist at Elevance Health, I apply my systems analysis skills and CRM expertise to improve the efficiency and quality of the healthcare manufacturing process. I have over 20 years of experience in the healthcare administration industry, and I am passionate about delivering innovative solutions that enhance customer satisfaction and loyalty. In my current role, I work with the sales team and the production team to coordinate orders, shipments, and invoices, and to resolve any issues or discrepancies. I also support the implementation and maintenance of the CRM system, ensuring data accuracy and security, and providing training and troubleshooting to the users. I have contributed to multiple projects that increased the productivity, profitability, and performance of the company, such as streamlining the workflow, optimizing the inventory, and reducing the waste and errors.