Michael Hossack
Director - IT Performance at Westjet
Based in Calgary, Canada
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Seniority
Director
Department
Other
Location
Calgary
Industry
Airlines and Aviation
Company size
8.8K
Contact information
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m•••••••@westjet.com
Phone
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Background
About Michael Hossack
Hi everyone! I am a tech-savvy professional with excellent leadership skills in IT operations/service/infrastructure management. Throughout my career, I have built track record of excellence in defining and promoting new technological directives to increase effectiveness of existing/future systems. My expertise and strengths include enhancing system optimization, service quality, cost-effectiveness, and scalability with zero exceptions/observation audits for higher customer satisfaction. Moreover, I am adept at recruiting, directing, and motivating diverse teams in business-critical systems across telecommunications, retail, medical software, and insurance sectors. Proven success in ITIL best practices, process design, incident management, and continuous improvements with respect to operational support. additionally, I am expert at developing and fostering robust relationships at all levels to attain desired results. Please feel free to contact me with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances.
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