Michael Jaffe

Background

About Michael Jaffe

I’m your next top Customer Success Manager / Client Experience Manager / Account Manager hire?I’m an experienced professional with over 10 years of experience in a number of innovative companies within the technology and real estate industries. I have unique soft skills and a desire to help people.My colleagues describe me as a collaborative, analytical, results-focused, and curious learner. I'll bring a positive attitude, a growth mindset, and a drive to contribute to your team!I was recently certified by HubSpot, an innovative CRM that helps teams drive revenue for the company- Orchestrated the implementation of HubSpot throughout the organization, elevating product adoption by 50% through strategic relationship cultivation and scalable onboarding processes- Nurtured client trust through customer-facing interactions, promoted software enhancements, and identified cross-selling opportunities, boosting software adoption and sales by more than 35%- Managed full customer lifecycle for 175+ customers and $5M ARR. Oversaw implementation, onboarding, adoption, and renewal- Ranked in the top 2% of all customer support in customer satisfaction scores - Product Adoption & Knowledge- Relationship Building- Retention / Cross-Selling / Upselling- Data Analysis- Strong verbal and written communication- Problem-solving and project management - Project Management (Monday.com, Asana, Smartsheet, Notion, SharePoint)- Customer Management (Gainsight, Totango)- CRM (Salesforce, Hubspot)- Analytics (Google Analytics, Tableau, Excel)- Communication (Teams, Slack, Discord, Outlook, Gmail, Zoom, LinkedIn)- Other (ChatGPT, LastPass, Grammarly)I enjoy winning at pickleball, playing tennis, and skiing in my free time.Let’s chat! DM me or email @ mikejaffe7@gmail.comRoles of Interest: Customer Success Manager | Account Manager | Client Experience Manager | Customer Operations Analyst