Michael Jauron

Background

About Michael Jauron

In my career, I have utilized my skill in critical thinking, problem-solving, communication, and customer service. I have been very successful in both sales and information technology. In my current technology position with FedEx, I operate with autonomy to provide technology solutions, troubleshooting, and diagnose customer technology issues. I am tasked with helping our customers within my territory which extends into four states. My position includes installing different software solutions, integrating software with customer databases, setting up administrative structures on our website, providing insight into e-commerce and shipping platforms as well as finding solutions that will work with customer-owned technology and ERP systems. I assist our customers in setting up EDI feeds, APIs, and WSDLs. I also review customer XML requests and FedEx responses for confirmation or errors. I train customers on our many software and web-based offerings and troubleshoot any issues that may arise. Throughout my career with FedEx, I regularly give presentations and meet with a diverse group of stakeholders (from the owners of companies to the shipping clerks). I am proficient at tailoring my presentations and training for the different groups I am working with. I have daily interactions virtually and in-person with customers and co-workers. I have received promotions in both my sales and information technology careers as well as accolades for providing exceptional service. I believe my proven ability in both sales and information technology will be beneficial towards your organizations' difficult work ahead. I appreciate your evaluation of my credentials.