Michael Jeans

Background

About Michael Jeans

A Transformative Information Technology Pioneer with 15+ years of experience and a strong, consistent track record of success in driving application development and software and hardware issue resolutions. Ability to deliver secure and scalable IT solutions, fostering innovation and achieving organizational goals. Information Technology Manager | Help Desk Manager Email: michael.j.jeans@gmail.com Known for effectively managing teams and enterprise infrastructure to ensure optimal performance and reliability. Creates applications, reports, and database solutions that support the mission to streamline processes and provide technical support. Delivers projects on time and within budget. Proactively seeks opportunities to develop impactful applications, streamline workflow processes, and create tailored training programs to enhance clients' technical knowledge. Manages stakeholder and vendor relationships, communicating and collaborating effectively. Ensures customer engagement and satisfaction. Fosters continuous learning, and currently have certifications in ITIL 4, Agile, PMP, and JAMF in process. ACCOMPLISHMENTS: Directed a team through Tier 1 to Tier 3 support and system and network design, delivering IT solutions on time and within budget. Implemented strategic planning initiatives that improved ticket resolution and adherence to SLAs, enhancing overall team efficiency and customer satisfaction. Implemented cybersecurity measures that hardened systems against potential threats, mitigating risks and ensuring data protection. Developed a Python program to optimize ticket assignments, increasing resolution volume by 25% and reducing issue resolution time by over 25%. Provided remote IT support to over employees across 2,500 sites, ensuring minimal downtime and consistent service delivery. Managed system and network infrastructure design and maintenance, ensuring optimal performance, security, and scalability. Employed SQL to generate reports and queries, leveraging data insights for enhanced IT management and monitoring. Contact me at 303.622.1771 with any IT Management opportunities.