Michael Jordan

Background

About Michael Jordan

Supply Chain Professional • Proven customer service manager with highly developed operations and leadership abilities. • Proven track-record for improving productivity, reducing costs and resolving complaints. • Solid customer support, retail selling, administration and management reporting abilities. • Experienced analysis of client service metrics, procedures and systems. • Development and implementation of effective customer service policies and procedures. • Good interpersonal, follow-up, communications and CSR supervisory abilities. • Proven ability to deal with major corporate clients in a demanding B2B setting. • Focused and results-oriented; able to identify and resolve core issues quickly and efficiently. • Experienced in all aspects of financial and administrative control and management.