Michael K Liebgott

Background

About Michael K Liebgott

A whole lot of Heavy Metal and a whole lot of geek goes a long way!And with that said, what a long strange trip this has been!I have always been interested in technology. This goes back as far as I can remember as I grew up with computers and video games. Some where in the middle, I started to wonder how every thing worked. I started in High School taking programming classes. I went through Basic, Cobol and C++. I also started to take courses on electronics and going into college, and I could finally take courses on computer repair and maintenance.This took a strange course as I ended up in the mobile industry working for Flextronics and Verizon wireless. I excelled at the Customer Experience portion of this and I used to teach end users from 20 to 100 on the use of cellphones and tablets.After that position was eliminated, I used the opportunity to get my certifications. I worked to get my Security+, Network+ and A+.After that, I officially entered the world of I.T. starting with a role as a Help Desk Consultant for Miles IT. This helped me immensely as it built my strong foundation for learning, and mastering environments. I built a lot of raving fans with my time, and I built an even stronger foundation of team work as I worked with an extremely tight team. It was a pleasure to learn and to teach my teammates different aspects of my clients key environments, mentoring one of our other Help Desk consultants to take over some of my main clients when I moved away from the company.Once I got to One 2 One, I was able to build my security and resiliency skill set even further. I learned how to quickly and efficiently spin up backup virtual servers in case emergencies arose and we could get the client back up and running while we were trying to troubleshoot the issue with the main server. I also became the subject matter expert for Sonicwall's NSM and our SIEM software ( Perch ). I continued to train new interns and had one of my interns hired.While I work on preventative maintenance, firmware and software updates, I used my music as a focus point. This helped me get dialed in and perform work which didn't require active communication with the team or the clients.I've always enjoyed working with others and to me, a simple "This is fixed" never satisfied me. I wanted to know the what went wrong, the what did I miss, how could I fix this moving forward. I always questioned whether everything was set up correctly. I am not one to settle with "This is how we do it" when there is plenty of room for improvement.