Michael Ketterer

Background

About Michael Ketterer

SOFTWARE: Microsoft Office 365 suite, Azure AD, Intune Mobile Device Management (MDM), MobileIron, Powershell, PXE environments, Sysprep. Network Protocols: TCP/IP, Remote Desktop Protocol (RDP), DHCP, FTP. TeamViewer, GoToMeeting, Zoom, Adobe suite, BIOS, Network backup/restore, Crashplan and Carbonite cloud backup, Active Directory (AD) Group Policies, Distribution Groups (distro), User Creation (ADUC), ITIL, McAfee Malware/Virus Remediation. Deployment of images via.WIM files. Bitlocker, updates via WSUS. VMware virtualization and Hypervisors, Cisco and Barracuda VPN, UniFi wireless LAN controllers, ServiceNow/Quest/Dell Kace ticketing systems. Wireshark. HARDWARE: Desktops, Laptops, Tablets, Servers, Routers, Mobiles, Gateways, Switches, Hubs, Ethernet and Wireless Network Equipment. Network Attached Storage (NAS), RAM, HDD, Graphics Cards, Peripherals, Inkjet and Laser printers, Image/text Scanners, Bar code/label scanners, Docking stations. Polycom, Shoretel and Yealink IP phones, Crestron and Microsoft conferencing systems. OPERATING SYSTEMS: Windows 10, 7, Vista, Professional, Server 2012, ME, XP, 98. Android. MacOS, iOS. BUSINESS SKILLS: Network infrastructure design, Systems administration, Root cause analysis, Data analysis and protection, Account management, Process engineering, Auditing, CRM), Solutions engineering, Asset management, Benchmarking, Service Level Agreements (SLA), ERP. Mentoring and Training. Strong analytical skills. Self-disciplined, detailed, organized, highly motivated. CERTIFICATIONS • CompTIA Security+ Certification COMP001020933078 • CompTIA A+ Certification COMP001020933078 DOD CERTIFICATIONS ° Active Secret Clearance • Information Assurance Officer (IAO) • Information Technology Asset Manager (ITAM) • Command/agency records manager (CARM) • Certified Cybersecurity Liaison • Information Technology Equipment Custodian (ITEC) • Equipment Control Officer (ECO) • Trusted Agent (TA/STA)