Michael Keywan

Background

About Michael Keywan

While serving in a variety of IT leadership roles over his 25 years in IT, I typically worked as part of the CIO or CTO Leadership Team. I have built and led professional services team for Large Scale Programs across Public and Global Private Sector Engagements. I have a proven track record of setting strategic direction, leading successful enterprise-wide, global IT initiatives, and business transformations. My focus is on modernizing and streamlining business applications, IT architectures, business systems, with an eye towards cost savings and efficiency. I have been recognized by his industry peers as an IT Service Management and Operations SME. Adding skills and designations, such as ITIL and LEAN Six Sigma Master Blackbelt, has enabled me to remain in front the Digital Disruption many organizations face. Today's Digital Disruption requires a broad range of IT expertise. I lead engagements that focus upon Corporate Operating Goals, Customer Values and Speed to Market of services. As organizations redefine IT infrastructure and enable technology to deliver agility to the business, they are continuously faced with the impact of digital transformations and transition. The software defined anything (SDx) and Digital transformation redefines IT infrastructure and enables the technology in new and exciting ways. SDx and digital transformation enables the technology and operation teams to become more service oriented and focus on delivering business value rather than dwelling on legacy systems, procurement processes and siloed infrastructure operations. The complexity of large organizations, and the interconnected nature of its technologies, mean that the successful operation of technology to generate business value is the outcome of a huge number of decisions, large and small, that occur throughout the technology lifecycle. Modernizing IT Service Management and IT Operation process capability is critical to delivering successful business outcomes.